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(San Martin Watch Official Store last updated: 2022/10/1)

San Martin Watch Official Store offers free shipping service (if order total is over 120 usd). However, It does not support all countries. Please check final shipping rate when checking out or drop us an email at [email protected]

For DHL/Fedex express shipments, expect a 3-15 business days delivery time and 10-25 business days for registered airmail shipments. Our shop will not be held responsible/reliable for lost goods if an incorrect shipping address is provided or delayed shipments (Due to any reason such as Christmas overload etc.). 

Should you have a preferred courier preference please also drop us an email at [email protected]

Shipping price may change due to sale prmotions. The exactshipping fee is subject to the shipping fee displayed when checking out.

Additional Information
●We are unable to ship to PO Boxes, Army Post Office (APO), Fleet Post Office (FPO) addresses, and conflicted zones or unsafe territories.
●We process orders Monday-Saturday (excluding holidays).
●We don’t deliver orders on Sundays or holidays.
●We handle order time 2-3 days during Monday to Saturday (excluding holidays). 
●If you order multiple items, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
●When a order ships you will receive a confirmation email with the tracking information. You can also track your order by logging into your account.
●The time it takes to receive your order varies depending on the location and efficiency of the local express services. Kindly note the time-frame of 3 - 15 business days is given as a guideline only and may be subject to change due to customs delays and unexpected events like Epodemic Situation of Covid-2019,etc.

Special Reminders
●Pre-sale products may not apply to the above delivery lead time, customer service team will inform you accordingly.
●During peak periods, due to the high volume of orders, it may affect the delivery time. Please understand that if you have not received the goods long time after receiving the shipping confirmation, please wait patiently or contact the courier company.
●We will try our best to deliver the goods within the above estimated delivery lead time. If we fail to deliver within the estimated timeframe, you can cancel the order and receive a full refund of the payment. Other than that, we will not make any compensation to you.
●In case of special circumstances (such as warehouse stock take, holidays), Covid-2019,weather, manpower and other factors leading to delayed delivery or extended delivery time, customer service will notify the customer in advance.
After the buyer has left the message, the customer service will manually review the message. Therefore, if your order has a message, it will affect the normal delivery and delivery time limit.
●If the shipping address or information you leave is incorrect or not completed, it will directly lead to the failure to deliver or delay the delivery time.
●Changes in shipping address will not be accepted after the order is confirmed.
●If one or more of the items you ordered are out of stock or there are other conditions that cannot be delivered, Customer Service team will contact you in time and proceed with the subsequent cancellation of the order and refund process.


CUSTOMS, TAXES, DUTIES AND FEES
●Prices displayed on the website are in US Dollars. ( Excluding any Import Duties / Custom / VAT Charges etc. )
●Some countries may have Import duties, VAT taxes, Custom fees, brokerage fees, extra local carrier charges or other charges etc. issued by recipient’s local government or agents. Any such charges have to be taken care by the recipient because it goes to recipient countries development and welfare programs.
●Since duties and taxes differ from country to country so we are unable to provide estimation on same, we suggest you to contact your local customs office / agents for further information.

IMPORTANT NOTES: Shipping Fees and taxes will not be refunded for the packages that are refused due to Any Duties/Taxes at the recipient end.

If you have any question about shipping, please contact via E-mail: [email protected] to find more.

Return / Exchange without quality issues
For Products purchased at the Website, you can apply for a return / exchange within thirty (30) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document),
●Customer-related problems:if a customer changes their mind, ordered items by mistake, finds a better price, or items don't fit as expected.
Please note that only one return/exchange request can be made per each order. Unless there is product quality problem, all products are only allowed to be exchanged or returned once per each transaction, and such exchange must be a product of the same style and in the same colour.
Please note that we only accept returns / exchanges if the returned / exchanged Products meet the "Return / Exchange Conditions" and do not belong to the "Return / Exchange Exclusions”described below.

For refund requests made for non-quality problems, bank/Paypal handling fee will not be refunded

Return / Exchange with quality issues
For Products with quality problems purchased at the Website, you can request a return / exchange within 30 days from the date of purchase. It is our policy to satisfy the“Return / Exchange Conditions”described below and the quality problems are verified by our after-sales service center. Please note:

Damage caused by improper use,repairs through 3rd parties,or damage caused by your own alteration or other human factors will not be considered as a quality issue.
If the Products are clearly indicated with defects at the time of purchase, i.e. B-grade or products with identified cosmetic defects, such defects are not considered as quality problems and will not be accepted for return / exchange.
Return / Exchange conditions
●1.the Products are sent back within the stated return / exchange period;
●2.the Products are in original condition (for example, the Products are kept intact, unused, or unaltered, no stains or cosmetics on the products) and the conditions for re-sale of the Product has not been affected;
●3.the outer package of the Product is intact (including the plastic bag or box; please do not stick any tapes or labels directly on our watch boxes, please put the watch box into another box or bag), the Product accessories, instructions, tags, labels, etc. should all be kept intact;
●4.If the Product / parcel has additional gifts (gift with purchase promotion), please return the gift together. The gift needs to be kept in the condition as it was received. If the gift cannot be returned, we have the right to ask you to pay for the gift according to the price of the gift we have indicated.

Return / Exchange exclusions:
●1.Products not sold through the website www.sanmartin-watch;
●2.Products that are bought during specific offers or promotional events which explicitly state that return or exchange are not allowed;
●3.Where the Product is used, repaired through 3rd parties, damaged, and other merchandise not in re-sale condition;
●4.where the electronic invoice or order number issued at the time of purchase is lost;
●5.Orders that exceed the return / exchange period;
●6.Products that are clearly indicated with defects at the time of purchase, and then returned / exchanged with defective reasons;
●7.other circumstances in which the consumer has no right to return / exchange according to this policy and the applicable law.

●8.The color difference between the photo shooting and the actual object is not in the quality range.

Return / Exchange process
Please contact us via E-mail [email protected] for return / exchange procedures. When returning the Product please indicate the reason for the return in the delivery note for timely processing. If the delivery note is lost, please prepare a blank sheet of paper and fill in your name, order number, item number, quantity and reason. You also need to indicate the item number, colour and other information related to the returned / exchanged Product(s).

The newly exchanged item will be sent to the delivery address on the original order; if there is any change in the delivery address, please let our customer service know in advance. If you request to exchange the products, your return request cannot be accepted before the exchange is completed. If you have requested an exchange for any of the products in the order, you cannot request for further exchange in the same order until the existing exchange process is completed.

Return / Exchange delivery and postage instructions
You can ask for return service from us via E-mail: [email protected] also we accept returns / exchanges by normal mail, registered mail and express delivery by yourself,and allow 10-20 days for your return to arrive at our return center,So total returns / exchanges date is within 50 days since you return products with your mails not our return service.We recommend that you insure your package for safe return to us, and you are requested to declare the full value of the shipment to the courier company so that you are completely protected if shipment is lost or damaged in transit. If you choose not to insure or declare the full value of the returned / exchanged Products, you will be responsible for any loss or damage to the Products during shipping. We are not responsible for any risk of damage to, or loss of the Products upon return.

Return address
No906, Blk B, Bldg. 3, Changping Zhu Bao Culture Industries Park, Huanchang North Road, Changping Town Dongguan City Guangdong Province China ，523000

Refund time
For the returned Products, once we confirm that the return conditions and requirements are met, we will refund the actual payment within 2 business days after receiving the returned Product(s), but:
We have the right to deduct the partial refund amount if your returned Products were bought together with other Products to enjoy our threshold promotions or offers;
We have the rights to deduct the shipping fee from your refund amount if your returned Products were bought together with other merchandise to enjoy a free shipping promotion;
●3.We won't charge shipping fee when items are late, damaged or poor quality, incorrect, or don't match the description.
The time of receipt of the refund depends on different refund methods. The time of actual refund to your account depends on different banks or payment platform operations. It may take up to 10-15 business days. If the return does not meet the return conditions or requirements, we will contact you and return the Product(s) to you at your cost.

Warranty Policy
www.sanmartin-watch.com honors a 2 years International Guarantee for all watches purchased on its website. This guarantee covers material and manufacturing defects. Please note that the warranty is only valid if the certificate is dated and correctly completed.

If the watch is beyond repair, www.sanmartin-watch.com can order a replacement of a similar timepiece. The new warranty for the replacement watch is valid for twenty-four (24) months after the issued replacement date.

NOT COVERED UNDER WARRANTY

* Products without sufficient proof of purchase
* Lost or stolen products
* Items that have expired their warranty period
* Non quality-related issues
* Free products
* Repairs through 3rd parties
* Damage from outside sources
* Damage from misuse of products (including, but not limited to: falls, extreme temperatures, operating devices improperly)
* Purchases from unauthorized re-seller

All clients must contact the Customer Service for instructions and repair process before shipping the watch. Every claim should have a Repair Ticket Number provided by the Customer Service. It will be attached to the service request ticket. 

Before sending the watch to us, an authorization from the Customer Service is needed. The Customer Service will advise if the item qualifies for the warranty or not and provide an estimated cost (if it falls outside the warranty period and coverage). 

Any watches for repair sent to us without proper Repair Ticket Number are considered invalid requests and will be returned to the sender without prior notice. 

Items that are not sent back are not considered RETURN or REFUND. For any refund/return cases, the incorrect item OR item that you would no longer like has to be returned. 

For product that is shipped and tracking code is ready, refunds cannot be made midway. If you need to cancel the order under special circumstances, please contact [email protected] to try to intercept it, Upon successful interception, a 7% cancellation fee + $50 postage loss and return handling fee (tax included) will be charged. If the interception fails, transportation will continue.