To our valued San Martin Watch customers and community,
We have recently received multiple complaints and reports from customers who placed orders on a website using the domain https://sanmartin-watches.com. Affected buyers reported that their orders remained stuck processing with no shipping updates and that customer support was completely unreachable.
Following our investigation, we want to clarify that this website has no connection whatsoever with us (Dongguan San Martin Watch Co., Ltd.). It is an unauthorized counterfeit store. The site operators have stolen our product images and changed their page title and description to "sanmartin-watch" to deliberately confuse shoppers. This behavior harms our customers and damages our brand reputation.
We sincerely apologize for any confusion and inconvenience this has caused. We recognize that our current system for managing and displaying authorized dealer credentials on third-party sites needs to be clearer. We are actively working on strict, standardized display guidelines so that you can easily verify every legitimate reseller in the future.
To protect yourself and avoid scam sites, please keep the following in mind:
Site names, photos, and logos are easy to copy, so looking at the page design alone is not enough. Always check the actual domain address in your browser bar. Our only official brand website operated directly by us is:
If you have already placed an order on https://sanmartin-watches.com or another suspicious site:
We are filing official complaints with domain registrars and payment processors to report these infringing sites and restrict their activities. However, because scam sites pop up quickly, staying vigilant is the most effective protection. If you ever feel unsure about whether a store or website is authentic, please reach out to our official customer support or social media channels before placing an order so we can check it for you.
Email for feedback and complaints: info@sanmartin-watch.com
Thank you for your continued trust and support.
Dongguan San Martin Watch Co., Ltd.
